{"id":5685,"date":"2025-11-27T09:43:40","date_gmt":"2025-11-27T08:43:40","guid":{"rendered":"https:\/\/www.hexspoorfulfilment.nl\/?post_type=kennisbank&#038;p=5685"},"modified":"2025-12-22T16:48:50","modified_gmt":"2025-12-22T15:48:50","slug":"export-email-address-required","status":"publish","type":"kennisbank","link":"https:\/\/www.hexspoorfulfilment.nl\/en\/white-papers\/export-email-address-required\/","title":{"rendered":"Export: Email address required"},"content":{"rendered":"<h6>Why contact details are required for shipments outside the EU<\/h6>\n<p>Carriers require contact details for international shipments to comply with regulations and to facilitate customs clearance.<\/p>\n<ul>\n<li><strong>Customs clearance:<\/strong> If customs need additional information or documents, such as a power of attorney form, they can contact the recipient directly.<\/li>\n<li><strong>Regulations:<\/strong> Customs rules in the destination country require contact details to ensure compliance with all applicable regulations.<\/li>\n<\/ul>\n<p>This is important for both the sender and the recipient: the recipient must be reachable for customs clearance, and the sender must be identifiable for security checks.<\/p>\n<p>&nbsp;<\/p>\n<h6>Which details are required?<\/h6>\n<ul>\n<li>Email address of both sender and recipient for all international shipments requiring customs clearance (new from 2025).<\/li>\n<li>Phone number of both sender and recipient remains mandatory.<\/li>\n<li>VAT and EORI number of the recipient for business-to-business shipments.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h6>What changes on 1 December 2025?<\/h6>\n<ul>\n<li>Orders via the Hexspoor API: shipments without the required contact details will not be accepted (bounce).<\/li>\n<li>Orders via other integrations or manual entries: shipments will be rejected and returned to CONCEPT ORDERS in the Customer Portal.<\/li>\n<\/ul>\n<p>Carriers, including UPS, will monitor compliance and reserve the right to take measures, including surcharges, against senders of shipments that are held due to missing contact information.<\/p>\n<p>&nbsp;<\/p>\n<h6>Questions or need assistance?<\/h6>\n<p>If you have any questions about this topic or would like help setting up your orders correctly to ensure contact details are complete, our team is happy to assist.<\/p>\n","protected":false},"featured_media":5684,"template":"","class_list":["post-5685","kennisbank","type-kennisbank","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Export: Email address required - Hexspoor E-fulfilment<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hexspoorfulfilment.nl\/en\/white-papers\/export-email-address-required\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Export: Email address required - Hexspoor E-fulfilment\" \/>\n<meta property=\"og:description\" content=\"Why contact details are required for shipments outside the EU Carriers require contact details for international shipments to comply with regulations and to facilitate customs clearance. 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