In the order fulfilment process the pick and pack steps make sure your customer receives the right items, free of damage in a timely manner. These steps have the biggest impact on the experience of your customer. When orders arrive late, damaged or containing the wrong items, your customers will be less likely to recommend or buy from you again. Therefore, we like to go one step further to make the customer experience one to never forget. To satisfy all your customers desires we won’t back down from a challenge. Our expert employees will take personal responsibility for finding the solution that works for you.
Order processing: automatic and manual options
Web integration with your online ordering platforms ensure a smooth transition from order to dispatch. Your customers' orders will be pushed automatically from the shopping basket into our order processing system. Also we have pre-built integrations with for instance Shopify, Magneto, WooCommerce, and many other platforms and marketplaces. You can also forward manually orders or use our intelligent online reports to manage your orders. Also our great customer service team is there to help you and your customer. Easily accessible, empathetic and with thorough knowledge.
Once the order is picked, professional packing is essential to ensure your products reach your customers in perfect condition. We can offer you extended levels of packaging, tailored to the individual requirements of your products. This includes a range of recycled and recyclable packaging and void fill options. But also we encourage personalised packaging options to personalise the customers' experience, such as gift wrapping, stickers, custom tape, bespoke messages, and other inserts. We are happy to discuss your personalised packaging requirements. Just give us a call!